How to Cancel Zoom Subscription on Desktop and Mobile [2024]

Jun 27, 2023 | 0 comments

Zoom, a popular video-conferencing platform, has gained immense popularity in recent years thanks to its ease of use, reliability, and features. The platform provides various subscription plans to cater to the diverse needs of its users, ranging from basic free accounts to advanced enterprise plans. That being said, there may come a time when you no longer require the services offered by your Zoom subscription and wish to cancel it. Whether downgrading to a free plan or moving to another platform, this guide will cover the steps needed to cancel your Zoom subscription on desktop and mobile devices.

Why Would You Need to Cancel Zoom Subscription?

There could be several reasons why you may want to cancel your Zoom subscription, including:

  • Cost: If you no longer use Zoom frequently or have found a cheaper alternative, you may want to cancel your subscription to save money.
  • Features: If you signed up for a higher-tier Zoom plan to access certain features you no longer need, you might want to cancel your subscription and switch to a lower-tier plan or a different service altogether.
  • Usage: If you no longer use Zoom for work or personal reasons, you may want to cancel your subscription to avoid paying for a service you are not using.
  • Technical issues: If you are experiencing technical issues with Zoom that cannot be resolved, you may want to cancel your subscription and switch to a different platform.
  • Company policy: If your company has switched to a different video conferencing platform, you may want to cancel your Zoom subscription to comply with company policy.
Zoom

Ultimately, whether or not you should cancel your Zoom subscription depends on your specific needs and circumstances. Reviewing your usage and costs periodically is always a good idea to ensure you get the best value for your money.

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Cancellation Prerequisites

Before we delve into the cancellation process, there are some prerequisites to consider:

  • The account owner or admin access: Only the account owner or an admin with billing privileges can cancel a Zoom subscription. If you do not have access, you must contact the account owner or an admin with the required privileges to cancel the subscription on your behalf.
  • Login credentials: Ensure you have your Zoom login credentials handy, as you will need them to access your account and manage your subscription. If you have forgotten your password, use Zoom’s “Forgot Password” feature to reset it.
  • Subscription end date: Note your subscription’s end date, as any remaining days will not be refunded upon cancellation. You may cancel your subscription closer to the end date to maximize its usage.

With these prerequisites in mind, let’s move on to the cancellation process for desktop and mobile devices.

How to Cancel Your Zoom Subscription on Desktop

Follow these steps to cancel your Zoom subscription using your desktop computer:

  • Open a web browser: Launch your preferred web browser and navigate to the Zoom website at https://zoom.us/.
  • Sign in to your account: Click on the “SIGN IN” button in the homepage’s top-right corner. Enter your Zoom account email and password, and click “Sign In” to access your account dashboard.
  • Access the Billing section: In your account dashboard, click the “Billing” option in the left-hand menu. This will take you to the “Billing Information” page, displaying an overview of your current subscription plan and billing details.
How to Cancel Your Zoom Subscription on Desktop
  • Cancel your subscription: In the “Current Plans” tab, locate your active subscription plan and click on the “Cancel Subscription” link beneath it. A pop-up window will appear, asking you to confirm your cancellation request. Select a reason for your cancellation from the dropdown menu, provide any additional feedback (optional), and click “Submit” to process your cancellation request.
How to Cancel Your Zoom Subscription on Desktop
  • Cancellation confirmation: You will receive a confirmation message on the screen after submitting your cancellation request. Additionally, Zoom will send a cancellation confirmation email to your registered email address.
How to Cancel Your Zoom Subscription on Desktop

How to Cancel Your Zoom Subscription on Mobile

Canceling a Zoom subscription on mobile may vary slightly depending on your device (iOS or Android). Follow the instructions below based on your mobile device:

For iOS Users

Unfortunately, Zoom does not provide an option to cancel subscriptions directly through the Zoom mobile app for iOS users. Instead, you will need to cancel your subscription through your Apple ID account settings by following these steps:

How to Cancel Your Zoom Subscription on ios
  • Open the Settings app: On your iOS device, tap the “Settings” app to open it.
  • Access your Apple ID: At the top of the Settings menu, tap on your name to access your Apple ID settings.
  • Open Subscriptions: Scroll down and tap the “Subscriptions” option to view a list of your active and expired subscriptions.
  • Cancel your Zoom subscription: Locate your Zoom subscription and tap on it. Next, tap the “Cancel Subscription” button, and confirm your cancellation request when prompted.
  • Cancellation confirmation: You will receive a cancellation confirmation message on your screen, and Apple will send you a cancellation confirmation email.

For Android Users

Android users can cancel their Zoom subscription through the Google Play Store by following these steps:

  • Open the Google Play Store: On your Android device, tap the “Google Play Store” app to open it.
How to Cancel Your Zoom Subscription on Android
  • Access your account: Tap on the menu icon (three horizontal lines) in the app’s top-left corner. Then, tap the “Subscriptions” option to view a list of your active and expired subscriptions.
How to Cancel Your Zoom Subscription on Android
  • Cancel your Zoom subscription: Locate your Zoom subscription and tap on it. Next, tap the “Cancel Subscription” button, and confirm your cancellation request when prompted.
How to Cancel Your Zoom Subscription on Android
  • Cancellation confirmation: You will receive a cancellation confirmation message on your screen, and Google will send you a cancellation confirmation email.
How to Cancel Your Zoom Subscription on Android

What Happens After Cancelling Your Subscription

After canceling your Zoom subscription, here’s what you can expect:

  • Downgrading to a free plan: Your account will be downgraded to the basic free plan upon the expiration of your current billing cycle. Remember that you will no longer have access to the exclusive features of your paid subscription.
  • No refund for remaining days: As mentioned earlier, Zoom does not offer refunds for any remaining days on your subscription. Plan your cancellation accordingly to make the most of your subscription.
  • Data retention: Zoom will retain your account data, such as meeting history, contacts, and recordings, even after you cancel your subscription. You can continue to access this data with your basic free account.
  • Reactivating your subscription: If you decide to reactivate your paid Zoom subscription, you can sign in to your account and select a new subscription plan. Your account data will remain intact.
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Final Thoughts

Canceling your Zoom subscription is straightforward, whether you’re using a desktop computer or a mobile device. Ensure you know the cancellation prerequisites and understand what to expect after your subscription is canceled.

With this comprehensive guide, you’ll have no trouble navigating the Zoom subscription cancellation process and can seamlessly transition to a free plan or explore alternative video-conferencing platforms.

Remember to bookmark this blog post, so you can easily return to it if you need to cancel your Zoom subscription. Happy video-conferencing!

FAQ

Can I get a refund for my Zoom subscription?

If your account is eligible for a refund, you will see a message telling you how much you will get back and how to request it when you cancel your subscription. The refund amount depends on various factors, such as the plan you selected, the payment method you used, and the cancellation policy of Zoom and Google Play.

Can I cancel my Zoom subscription anytime?

You can cancel your Zoom subscription anytime before your next renewal date. However, if you cancel after your renewal date, you will be charged for the next billing cycle, and your cancellation will take effect at the end of that cycle.

Can I resubscribe or reactivate my Zoom subscription?

You can resubscribe or reactivate your Zoom subscription anytime after canceling it. However, if you resubscribe or reactivate after your expiration date, you may lose some settings or preferences associated with your previous plan.

How do I download my cloud recordings before canceling my Zoom subscription?

You can download your cloud recordings before canceling your Zoom subscription by going to https://zoom.us/recording and signing in to your account. Then, click Download next to the recording you want to save.

How do I contact Zoom’s support team with any questions or issues regarding my Zoom subscription or cancellation?

You can contact Zoom’s support team if you have any questions or issues regarding your Zoom subscription or cancellation by going to https://support.zoom.us/hc/en-us/requests/new and filling out a request form. For more information and resources, you can also check their help center at https://support.zoom.us/hc/en-us.

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